Help
Shroud Support
Need help with Shroud? Email us, or check the answers to common questions below.
Contact us
Describe the problem. Include your phone model and the Shroud app version, which you can find in Settings → About.
Bug reports and feature requests
Open an issue on GitHub: github.com/
Security issues
Email dev@shroudwallet.com with "Security" in the subject. Please don't post security issues publicly.
Frequently asked questions
How do I back up my wallet?
Go to Settings → Security → View recovery phrase. Write the 12 words on paper, in order, and keep them offline. Don't store them in photos, notes or the cloud.
How do I restore my wallet on a new phone?
On the first screen, tap Restore Existing Wallet and enter your 12 words. You can also add the date you created the wallet (YYYY-MM-DD). It's optional, but it makes scanning faster.
A payment hasn't shown up.
Shroud scans the blockchain for your payments on your phone. New payments appear once scanning catches up. Settings → Network shows the sync status.
If the sender gave you a transaction ID, use the app's Track Payment feature to check it directly.
I lost my phone.
Restore your wallet on a new phone with your recovery phrase. If you lost both the phone and the recovery phrase, no one can recover the funds, including us.
Can I use Tor?
Yes, on iPhone and Android. Install and start the Orbot app, then turn on Settings → Network → Connect Via Tor → Use Tor. Tor-Only Mode blocks connections whenever Tor isn't running.
Can I use my own Electrum server?
Yes. Go to Settings → Network → Change server.
How do I turn off crash reports?
Go to Settings → General → Privacy → Crash Reports. The change applies the next time you open Shroud.
What data does Shroud collect?
Read our privacy policy.